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CUSTOMER BENEFITS
To provide our customers with the best services, we offer them a lot of
benefits.
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DISCOUNTED RATES
Using our experience in the market and our strong purchasing power, 1BigEurope
is able to provide the most competitive rates for accommodation and other
related travel services.
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EASY BOOKING PROCEDURE
There are 4 quick and simple steps to finalize booking. Confirmation within
several hours. If your first choice is not available we offer you alternative
accommodation. Booking with 1BigEurope is really quick and easy!
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THE BIGGEST CHOICE
We do our best to provide you with the widest choice of hotels; from cheaper
accommodation for those on a budget to luxurious 5* hotels for those looking
for a bit extra - 1BigEurope will always find the right hotel to suit your
needs!
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CUSTOMER CARE
We are committed to providing an excellent service to all of our customers and
it is our objective to ensure that for all our customers around the world,
there is always someone available on hand in our offices to handle your
questions. Enjoy our skills and knowledge!
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NO HIDDEN FEES
With 1BigEurope there are no Cancellation Fees unless 4 day(s) prior to
check-in date and there are no hidden booking fees - our rates are final and
include VAT, breakfast, all local taxes and credit card fee. You can always see
an amount to be paid.
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COMPLETE TRAVEL SERVICES
1BigEurope.com is able to provide you with all types of accommodation as well
as any additional services you may need like car-hire, visa services,
tour-guide services - just ask our one of our representatives about your
requirements.
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LOYALITY CLUB
The 1BigEurope Loyality code allows our regular customers to receive a discount
on bookings made through the website. Use your personal loyality code every
time you book through the website and when the total value of all processed
reservations reaches 3000 EUR you will receive a 3% discount, when your total
business with us reaches €6000 you will receive a 5% discount and on when your
business with 1BigEurope reaches €9000 you'll get a massive 7% discount on all
future bookings! Just register on the website for your loyality code, and then
pass it on to your friends!
| Bookings value |
Discount |
| from 0 up 3000 EUR |
0% |
| from 3000 up 6000 EUR |
3% |
| from 6000 up 9000 EUR |
5% |
| more than 9000 EUR |
7% |
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SPECIAL OFFERS & LAST MINUTE DEALS
1BigEurope is constantly in communication with its partners in Central and
Eastern Europe so that we can provide our customers with the very best deals
around.
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LOCAL SUPPORT
We team up with the best local partners to provide localised customer support
to our clients. Our partners have been chosen because of their local skill and
knowledge and because they are the most experienced and reliable tour operators
in that area!
You could find their contact details on the vouchers.
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ON-LINE PAYMENT
Global Payments, Inc.
authorised by VISA and MC enables our customers to make payments on-line via
the 1BigEurope payment page in one simple and secure transaction.
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SECURE BOOKING
1BigEurope.com guarantees that all sensitive information (your name, address
and credit card number) will be protected by using the latest
SSL encryption with the best security practices available, so you can
be safe in the knowledge that your online transaction will be private and
secure!
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DETAILED HOTEL INFORMATION
1BigEurope will provide you with a full description of your accommodation
including photographs and maps!
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UNIQUE SEARCH OPTIONS
1BigEurope operates an advanced hotel booking service which allows our
customers to search by star rating, location, type of facility, maximum price
and so on, and our powerful software will display automatically all of the
available room categories for the chosen dates of travel.
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